Hello Experts,
I have issue with BOP update queue stuck in ECC inbound after the RBA for product substitution failed at one of the alternate product.
When BOP runs, it checks for main product availability, if it doesn't find availability, it checks for alternate product (maintained in the rule). But here, the alternate product is marked as ND and hence not included in any active IM.
In such a case BOP returns un-updated & queue is failed with the error "No active IM exist". Even if there are other alternate products in the rule, BOP does not go for it and simply returns back for even such a single entry (ND product).
(It checks CIF tables in the background, in my case CIF_IMSLS).
But when the same order is changed through VA02, system suggest only relevant alternate products & allow to change.
Is this a standard behavior of BOP? If yes, is it suggested to make some logic change in standard FMs of CIF when BOP is called?
Please advise.
Thanks,
AP.